TM SIM Replacement with Same Number Guide
Lost, broken, or had your TM SIM card stolen? Don’t worry — you can easily get a new one while keeping the same number. TM allows you to replace your SIM to ensure your data and services stay safe. Whether you’re using a prepaid or postpaid plan, the process is quick and hassle-free.
Below we’ve covered the step by step methods of TM SIM Replacement with Same Number
Methods to Replace Your TM SIM
You can easily replace your TM SIM and keep the same number using two simple methods. The first option is to replace it yourself through the GlobeOne app — a quick and convenient way to get a new SIM without visiting a store. The second option is to visit the nearest Globe Store, where the staff can assist you with the TM SIM Replacement with Same Number process in person.
1: Replace Through GlobeOne App
- Open the GlobeOne App
- Go to the SIM Services section inside the app.
- From there, choose “Replace Defective/Damaged SIM.”
- Read the Reminder Carefully
- You must use the same device where your old SIM card was inserted.
- You must also use the same SIM slot (for example, if your damaged SIM was in SIM 1, insert the new one in SIM 1 as well).
- This is important because activation will only work if the new SIM is used in the same phone and slot.
- Confirm You’re Ready for Replacement
- Tick or check the box that says “Ready to replace my damaged SIM.”
- This means you are the legitimate owner of the SIM card.
- Accept the Terms and Conditions
- You’ll be asked to read and accept Globe’s Terms and Conditions before continuing.
- Make sure all details are correct before proceeding.
- Replacement SIM Type
- Globe now only issues 5G physical SIM cards for replacements.
- They no longer provide old or low-technology SIMs (like 2G or 3G).
- Complete the Replacement Process
- After confirming all steps in the app, Globe will process your request.
- You may be asked to wait for delivery if a new SIM will be sent to you.
- Insert the New SIM into Your Device
- Once you receive the new SIM, insert it into the same phone and slot as your previous SIM.
- Activation may take up to 24 hours for the signal to appear.
2: Replace TM SIM In Globe Store
Before anything else, you need to book an appointment before visiting a Globe Store. After you book your appointment, take a screenshot of your confirmation — you’ll need to show this to the security guard at the Globe Store.
Requirements
- Your SIM bed or SIM pack (if available).
- Gcash card, if you have one.
- If your SIM is lost together with your phone, you must present a sworn affidavit of loss with the following details:
- Your full name
- Mobile number
- Date and reason of loss
You also need to bring two valid IDs, at least one government-issued ID (like Passport, Driver’s License, PhilHealth, etc.).
Once you’re in the store, present your appointment confirmation and fill out a form for security verification.
After that, you’ll undergo a short interview or questioning — this is part of their verification process to confirm that you are the owner of the number.
They will then tell you to wait 24 hours up to 3–5 days.
You’ll receive a text message from Globe confirming that your TM SIM replacement with same number request has been approved.
When you go back to the store to pick up your new SIM, you’ll be asked to pay ₱100–₱300 for activation.
The usual charge is ₱100 minimum and ₱300 maximum.
After paying, your new SIM will be activated, and it will have the same number as before.
If you don’t receive a text message
If you don’t get a confirmation message within five business days, your application may have been disapproved — possibly due to incorrect or incomplete answers during the verification.
In that case, visit the Globe Store again and ask for the status of your TM SIM replacement with same number
But remember — you must book another appointment before going back.
Things to Know Before Replacing Your TM SIM
- The new SIM will support 5G and be compatible with 3G, 4G and LTE networks in regions that support them.
- Your remaining balance and TM promotions will remain available after the replacement until they expire.
- TM SIM replacement with same number, the international roaming services will continue.
- GCash users switching to a new SIM with the same number won’t lose access to their GCash wallet.
- A permanently disconnected SIM cannot be replaced with a new SIM that retains the same number.
- The expired TM SIM can’t be replaced with the same number because it’s permanently disconnected from the network.
Frequently Asked Questions
Conclusion
If you need to replace your TM SIM card and keep the same number, the process is simple. You can do it online using the GlobeOne App or by visiting a Globe Store. Your new SIM will support 5G and work on 3G, 4G, and LTE networks. Your balance, TM promos, and GCash access will remain intact. Just remember that expired or permanently disconnected SIMs cannot be replaced with the same number.
